Sales Terms & Conditions

 

 Privacy & Payment Methods 

 Is it safe paying by Credit Card?

 Yes, it is! We collect Credit Card payments using popular and trusted services, like PayPal. All of them use state-of-the-art SSL technology to encrypt your transaction and made it as safe as possible.

We do not collect or store your Credit Card data.

Generally speaking paying by Credit Card on secure Internet sites is much safer than paying at the desk of any physical shop or restaurant.
Can I pay by Credit Card?
Yes, this is one of our favorite ways to collect money from our customers. You can use VISA or MASTERCARD (but not the "Electron" types, which needs a physical "Point of Sale" to be operated properly). AMERICAN EXPRESS and other cards are usually available when paying through the popular PayPal service.

 

How can I pay  the Order?

 

In the bottom part of the Order you can see the  Payment method(s) associated to your Customer Profile (usually Credit Card or Bank Transfer). No other payment than those displayed is available.

Orders can be paid by Credit Card or Bank Transfer, according to your Customer Profile. If you are allowed to pay by Bank Transfer, you can see our Bank Account Data at the bottom of the Cart.

At that time you will have to pay the Total Amount by Credit Card (simply clicking a link included in the order summary and in the order email notification) or by Bank Transfer.

Notice about Bank Transfer: the order will be processed for shipment ONLY when the funds will be actually received and confirmed by our bank.

 

Return & Exchange 

 

Can I return the Products I purchased?

 

If you are dissatisfied with the Products you purchased, because you reasonably see an evident difference between the product and its description in our Catalog or because there is a real fault, you are entitled for returning the merchandise (or a part of it) and get a refund or a full product replacement.

Please read carefully the following:

- Before shipping back one, some or all the products you purchased, please contact us, detailing as precisely as possible the reason of your decision about returning the products and sending us clear pictures showing the damage. Generic or unreasonable reasons won't be accepted.

- You will be able to returning the products AFTER getting our written confirmation. All of our communications will be by E-Mail.

- The purchase amount will be refunded, not the shipping fees (or any duty/tax fee).

- The shipping for returning the merchandise must be paid by you.

- The products must be in perfect conditions, not used, and delivered with their original package and labels/tags. If one of these conditions is not met, we won't be able to refund or replace the products.

- We will decide whether refunding or replacing the products you returned. In case of replacement, the shipping fees will be paid by us. If the replacement products are on stock, the whole process will take about seven (20) days or more. If they aren't available, we will let you know the estimated delivery time.

 

 

Shipping

Orders are always shipped by a reliable international delivery service, trying to get the lowest rates.

The shipping cost is usually calculated AFTER receiving your order. At that point you will be able to pay the total amount (by credit card or bank transfer), following our clear directions.

As an alternative to the above, the shipping cost can be already automatically calculated and displayed at the bottom of your order, and added to it. Usually we offer a couple of different delivery services for most destinations: you can select the one better matching your requirements for time and cost. Please keep in mind that the fastest deliveries are always the most expensive!

 

Are the Shipping Fees included in my Order?

 

The Shipping Costs are usually included in the Order.

If there is no automatic calculation of the shipping, you will receive an E-Mail message with the precise amount of the Shipping Costs within 24/48 hours. After this you will be able to pay the whole order amount (merchandise plus shipping) using one of the payment methods offered by our company (usually Credit Card or Bank Transfer).

Privacy

 

What should I do with my Username and Password?

 

Each user has direct responsibility to maintain the privacy of his/her unique Username and Password, as both will provide access to the Electronic Commerce platform, the user information you have submitted and give access also to some specific services of this platform (for example: "Order Management") on your behalf.

Please keep your Username and Password in a safe place and don't give it away. You should not disclose your Password to any third party. Any such disclosure or other loss of control of your Password could result in adverse consequences to you and disclosure of your personally identifiable information.
What about Data Security?
Our Company uses industry standard security enhanced systems and physical restrictions in order to prevent third parties access to your user information.

Although we do our best efforts to maintain the privacy of your user Information, we cannot guarantee that your user information will not be intercepted by third parties in illegal efforts. You provide the information at your own risk. Anyway, such a possibility remains highly unlikely.

You acknowledge that you are aware of security and privacy limitations, including but not limited to: 

1. the limitation of security, privacy and authentication measures and features in this system
2. that data or information on the Electronic Commerce platform could be subject to eavesdropping, sniffing, spoofing, forgery, spamming, "imposing", tampering, breaking passwords, harassment, fraud, electronic trespassing, hacking, nuking, system contamination (including, without limitation, viruses, worms, and Trojan horses) causing unauthorized, damaging or harmful access and/or retrieval of information and data on your computer, may be subject to other security or privacy hazards or may not reach its destination or may reach an erroneous address or recipient.

 Cancelation 

 

Can I cancel an Order?

 

Yes, if it has not been confirmed by one of our Sales Representatives yet.
In such a case, just visit the "Order Management" section in the Electronic Commerce platform and click the red X at the far right of your Order.

If the red X is not visible, this means the Order has been already confirmed and cannot be canceled.