FAQs

Do I need an account to place an order?

No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.

I have forgotten my password: what should I do?

Simply follow the 'Forgot your password?’ link on our Sign-in  page and enter your email address. You’ll then receive an email to reset your password.

How do I receive email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’.

How do I place an order on your site?

It's easy! Here’s how:

1. Choose a category  from the top navigation menu, or search to explore a specific item .

2. Select your desired piece and click ‘Add to bag’. Once you've added all items, it's time to check out under ‘Summary’.

3. Sign in to your account or, if you've not yet created one, proceed via guest checkout.

4. Enter your address, payment method and delivery details to complete your order. That's it – we'll confirm the order, and it will be carefully prepared and shipped to you.

Can I place an order over the phone or  message?

Sure! Our friendly Advisors are happy to assist you with this.

Where can I find size & fit advice?

Click on ‘Size Guide’ on the item’s page to view our conversion chart. We also provide fit information and model measurements for each style under the ‘Size Chart’ tab.

Can I cancel my  order or make changes to it?

Yes, you might be able to cancel some items before we prepare your order. Just head to 'My Orders'. We can't add items to an existing order, but you can place a new order for any additional pieces. You can find more info in our  Terms and conditions.